Terms & Conditions

PICK UP

Local pick ups are free and available in Melbourne. Once you have made payment, our pick-up address will be provided to you through Instagram DM, just send us a screenshot of your order and a pick-up time will be arranged.

Pick-ups are available from Monday – Sunday at our location in EPPING VIC 3076.

 

EXPRESS SHIPPING

Couture Hire offers Australia-wide express postage. Please allow 1 business day for processing for postal orders.

Couture Hire will not be held liable for any lost, damaged or late deliveries by Australia Post.

Couture Hire is not required to refund customers due to delayed arrivals by Australia Post.

Couture Hire does not accept responsibility if an incorrect or unsecured address is provided.

If there is nowhere safe to leave your parcel and Australia Post takes it back to their store for collection, the client is not entitled to a refund nor credit.

GARMENT CARE

Please note that you are hiring from a dress hire business, where garments have been worn more than once.

All of our garments are in good worn condition. Minor defects do not apply for a refund (unless told and decided by us).

No adjustments/alterations are to be made to the garment during your hire period. Failing to comply with this will result in damage fees or charging of the RRP (recommended retail price).

TRY ONS

Currently, we are in the process of creating a new space for in-person try-ons, which will be available soon. While we are unable to offer try-on services at this time, we are committed to ensuring you find the perfect fit!

To assist, we are happy to provide detailed garment measurements for all dresses. DM us on Instagram @couturehirebymel if you require the measurements. 

We can also arrange a Same-Day Pick Up and Drop-Off if the dress hasn’t been booked, DM us on Instagram @couturehirebymel if you want to arrange a time and date with us. 

If you have any questions or concerns about fit, please don’t hesitate to contact us, and we’ll do our best to accommodate your needs and provide exact measurements. 

LOSS, DAMAGE, THEFT

Customers are fully responsible for the garment once it has been picked up or shipped.

In the cases of loss, damage or theft, Couture Hire By Mel reserves the right to charge the full RRP of the item to have it replaced.

If the dress is lost or stolen during the hire period, the customer will be liable to pay the full retail price of the item.

In the event of loss or theft, we require immediate notification, along with a police report or other documentation if applicable.

If a dress is not returned within the agreed-upon timeframe, the customer will be considered liable for the full replacement cost.

The customer is given 7 days to pay the RRP so that Couture Hire can replace the garment.

We reserve the right to take legal action if the dress is not returned, or if payment for a lost or stolen dress is not received.

DRY CLEANING

All listed prices for dress hires include the cost of dry cleaning.

There are no additional charges for garment cleaning, as we ensure each dress is professionally cleaned and prepared before being sent out.

The total amount you see at checkout covers both the rental and the dry cleaning service, providing you with a hassle-free experience.

LATE FEES AND RETURNS 

We have a strict 4-day hire period for all dresses unless communicated prior to booking.

When you rent a garment, you will be provided with a clear return date.

The return bag must be posted in a YELLOW express bag at the post office.

  • Please do not post returns via a regular RED sachel. If this is done, you will be liable to pay a late fee as it will not be returned in time for other rentals. 

The dates booked means you will receive your dress on the first day, (eg. if you book 1st-4th, the garment will Arrive By 1st January and needs to be Dropped Off or Express Shipment lodged by the 4th of January at latest by 4pm).

If the return date falls on a weekend and can not be posted out, it MUST be posted on the Monday before 4pm. 

If you cannot return the hire on time, this must be pre-arranged via Instagram DM @couturehirebymel PRIOR to the initial booking.  

  • Late fees will apply if not communicated before booking. 

If the dress is returned late, a $20 late fee will be applied for each day it is overdue.

Please ensure to follow the guidelines and return on time to avoid any additional charges.

Failure to return a dress will result in legal action.

If no communication is given regarding returning a dress we will attempt to contact you via mobile, text and call. Failure to return a dress will result in legal action.

REFUNDS & CREDIT POLICY

Please note that we do not offer refunds for cancellations, change of mind, or sizing.

Once a booking is made, we reserve the garment for you, which means other customers may not be able to rent it.

However, we understand that plans can change. If you need to cancel, we can issue a credit for the value of your hire, which can be used toward a future rental.

GARMENT INSPECTION & DOCUMENTATION

All dresses are carefully inspected for any damages before hire, and detailed photos are taken to document their condition.

A post-hire inspection will be conducted to ensure the garment is returned in the same condition.

Any discrepancies will be noted and addressed accordingly.

CLIENT PRIVACY & SOCIAL MEDIA

We love showcasing how our clients style our pieces and often feature them on our page!

However, we fully respect your right to privacy. If you prefer not to be featured, please let us know, and we will honor your request without question.

WEBSITE IMAGE USAGE 

All product images displayed on Couture Hire By Mel are for illustrative purposes only. Some images may have been provided by third-party lenders, designers, or sourced from public content for promotional use. Couture Hire By Mel does not claim ownership of all product images unless explicitly stated. If you are the rightful owner of an image and believe it has been used without appropriate credit or permission, please contact us at couturehirebymel@gmail.com or on our social media Instagram DM @couturehirebymel and we will take prompt action.

By hiring from Couture Hire, you are agreeing and consenting to being bound to the above Terms and Conditions. If you are under the age of 18 years old, it is your responsibility to read through these terms and conditions with a parent/guardian. 

Couture Hire by Mel reserves the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will take effect immediately upon being posted on our website. By continuing to use our services or make a booking after such updates, you agree to be bound by the revised Terms and Conditions. We encourage you to review them regularly, including before booking a garment and agreeing prior to checkout, to stay informed of any changes.